Hotel Cartagena Plaza

Reservation Conditions

Data Processing in Navigation

In compliance with the obligation stipulated in Art. 22.2 of the Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, you are informed that the company uses cookies. A cookie is a piece of text information that websites transfer to the hard drive of the devices that connect to them. We use session cookies to identify the user and maintain their identification status. Session cookies are automatically deleted from the hard drive when the session ends. We also use cookies to collect anonymous and aggregate statistics that allow us to analyze how users use our website, in order to improve it. Only the following information about visitors to our website is obtained and retained:

a) The domain name of the provider (ISP) and/or the IP address that gives them access to the network. For example, a user from provider xxx will only be identified with the domain xxx.es and/or the IP address. This allows us to compile statistics on the countries and servers that visit our website most often.

b) The date and time of access to our website. This allows us to identify peak hours and make the necessary adjustments to prevent saturation problems during peak times.

c) The internet address from which the link leading to our website originated. This data allows us to know the effectiveness of the various banners and links pointing to our server, in order to enhance those that offer the best results.

d) The daily number of visitors to each section. This allows us to know the areas of greatest success and increase and improve their content, so that users obtain a more satisfactory result.

We will obtain the following information:

a) The date and time of the last time the user visited our website.
b) The content design the user chose during their visit to our website.
c) Security elements involved in controlling access to restricted areas.

Although the information obtained is, in principle, completely anonymous, in reference to Report 327/2003 of the Spanish Data Protection Agency, users are informed that the aforementioned data will be incorporated into a personal data file of the company for the purposes detailed above, allowing the user to exercise their rights of access, rectification, cancellation, and opposition as indicated below.

We also use the Google Adwords remarketing tool. This tool allows us to publish ads based on users’ previous visits to our Web in the Google Adwords content network (more details about the Google content network here: https://support.google.com/adwords/answer/2404190). To do this, some pages on our website include a code called “remarketing tag.” These tags allow cookies in your browser to be read and set to determine the specific type of ad that will be shown to the user based on elements related to their visit to our website, such as the browsing circuit chosen, specific pages visited, or actions carried out on them. The remarketing lists thus created are stored in a database on Google’s servers, where all the cookie IDs associated with each list or interest category are stored. The information obtained only allows identifying a specific browser, and Google cannot identify the user solely with this information (more information about the Remarketing tool at the following link: https://www.google.es/adwords).

Regarding the company, this information can only be associated with a specific user if that user is identified on the website, for example, by having completed a booking process. In this case, the data thus obtained will be communicated to the company for commercial prospecting purposes and segmenting the web users to design commercial campaigns based on the interests shown during browsing, incorporating the data into a file of the aforementioned entity for the stated purposes. To oppose the processing and communication mentioned above, the user has the option to disable cookies, as indicated below:

The user has the option to not receive cookies or to be informed about their setting by configuring their browser for this purpose. However, if cookies are disabled, it is possible that you may not be able to use all the functionalities of the website. Regarding remarketing cookies, the user can disable Google cookies by visiting the Google’s advertising opt-out page. They can also deactivate DoubleClick cookies by visiting the DoubleClick opt-out page (in English). To disable the use of third-party cookies, users can also visit the Network Advertising Initiative opt-out page (in English). At any time, the user can exercise their rights of access, rectification, cancellation, and opposition as indicated below.

File with Advertising Purposes

If the user wants to receive information about promotions from the company, they can authorize the transfer of their data for such purposes simply by accepting these Booking Terms. If, on the contrary, they do not wish to receive information in this regard, they must expressly check the opt-out box. Only when there is consent to do so, the personal data necessary for communication will be transferred to Paraty Hoteles S.L and will be used to keep you informed, either by email or any other means, of news, products, and services related to the company and Paraty S.L. From this moment, you are informed that, if you have thus expressed your will, your personal data will be incorporated into a personal data file of which the company is responsible, allowing the user to access, cancel, rectify their data, or oppose its processing by means of a written request addressed to the company as indicated below.

Rights

The rights of access, rectification, cancellation, and opposition can be exercised by written request accompanied by a copy of your ID addressed to the responsible person of the corresponding file at the address indicated below:

– Paraty Hoteles S.L. | Calle Jaen 9 | Edificio Galia 212, Oficina 11 | CP 29004 (Málaga)
– Compañía Hotelera Cartagena Plaza | Bocagrande Carrera 1 6-154 Cartagena de Indias (Colombia)

Hotel Responsibility

Access to the page does not in any way imply the existence of a commercial relationship between the user and the company. The portal only provides information about the available hotel places at the moment of requesting the mentioned information, for which if you make an online reservation, you are contracting directly with the hotel and not with the portal. The printed version of the completed reservation serves as a locator when you arrive at the hotel.

Booking hotel nights on this website implies the customer’s adherence to and acceptance of each and every one of the general conditions outlined here.

By accepting the following clauses, you declare and accept:

1) Being of legal age and having full capacity to make the reservation, stating that you understand and comprehend all the conditions found on the website.
2) That the data provided when making the online reservation is true, complete, and concise.
3) Only the pages that appear within the web map are included on the website.
4) That access to this web page is the responsibility of the user
5) That once the reservation is made, the electronic document in which it was formalized will be archived, and you will be able to access it at any time.
6) That you confirm the reservation made, that is, the indicated dates, the number of rooms, people, and the selected Hotel.
7) The conditions and price of the reservation made are those expressly determined in the rate conditions expressly included on the page where you make the reservation.
8) Regarding the relationship with the portal, it gives you the possibility to book rooms at the chosen hotel through its website, but it does not offer any type of hotel service under its responsibility.
9) That your card data is collected to guarantee the reservation. Payment for it will be made in cash at the chosen Hotel and only in the case of cancellations or no-shows, will the reservation be canceled, and the charge fixed in the rate conditions will be made.
10) Offers will only be valid for as long as they remain accessible to the recipients of the service.
11) The Hotel is 100% smoke-free (Law 1335 of 2009, please refrain from smoking in the rooms and closed hotel areas as a penalty of $300,000 COP applies for doing so).
12) The hotel requires that one of the guests be at least 18 years old at the time of registration.
13) The maximum total number of people per room is 4.
14) The maximum number of adults per room is 3.
15) The maximum number of children per room is 2.
16) The maximum number of infants per room is 1.
17) To enter minors into the hotel, it is necessary to present the minor’s civil registration or ID card. If not accompanied by their parents, the person responsible for caring for the minors must present the document of authorization authenticated by at least one of the parents. Law 1098 of 2006 Code of Childhood and Adolescence. In the event of not presenting this document, minors cannot be admitted to the hotel.
18) All guests must present their identity document (Citizenship ID, foreigner ID, or passport) at Check-in. Minors must present civil registration, and if not staying with their parents, they must present written and notarized authorization.
19) Contact us: For questions, please call +57 (605) 651 7450 from 8 am to 6 pm (Colombian time) or send an email to cartagenaplaza@hotelcartagenaplaza.co.