Contact Us
At Hotel Cartagena Plaza we have always thought that there was a way to improve the quality of our services and achieve excellent communication with our customers. You can send us your request below.
COMPLAINT: When a problem arises from the performance of our service.
SUGERENCIA: Propuesta para incidir en el mejoramiento de la prestación de nuestro servicio
BEFORE SUBMITTING YOUR PQS, PLEASE NOTE THE FOLLOWING INFORMATION:
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FAQ: follow this link https://www.hotelcartagenaplaza.co/faq to read our FAQ (frequently asked questions)
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SERVICE SURVEY: If you wish rate our services and leave us your suggestions or opinions please follow this link http://www.hotelcartagenaplaza.co/encuesta/lobi
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CHAT: If you would like to speak to one of our managers, be aware of our opening hours, from 8 a.m. to 12 p.m. and from 2 p.m. to 6 p.m.
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•LINE “EXPERIENCIAS PLAZA”: If you are at the hotel and need immediate assistance, please dial our phone line "Experiencias Plaza" 111 from your room or write us on Whatsapp +57 314 5966938.
cartagenaplaza@hotelcartagenaplaza.co
Bocagrande Cra 1ra No 6-154
Reservas: (57-5) 651 7450 - 322 722 8712 - 313 510 3746
Atención al cliente: + 57 314 596 6938
