Processing of Personal Data

In accordance with the provisions of Law 15/1999, of December 13, on Protection of Personal Data, the user accepts that the personal data provided at the time of reservation be incorporated into a file owned by Compañía Hotelera Cartagena Plaza , hereinafter the company , with 800.116.562-9 and registered office at Bocagrande, Carrera 1 6-154 Cartagena de Indias (Colombia) , for the management of the reservation system, the processing of your request, the control and management of the relationship with the users of the website that process reservations, as well as for statistical studies of registered users on the aforementioned website that allow the design of improvements in the services provided. All the fields of the forms indicated as mandatory must necessarily be completed for the correct processing of your requests. The personal data that you provide will only be communicated to third parties in compliance with legal obligations or with your prior consent. The user expressly consents that the bank details provided be used to meet the possible penalties for cancellations or no-shows set in the rate conditions. The processing of your reservations necessarily implies the aforementioned treatment, so the process cannot be carried out in case of opposition to it. You can, at any time, exercise your rights of access, rectification, cancellation or opposition as indicated below.

Data veracity

The user will respond, in any case, to the veracity of the data provided, reserving the company the right to exclude from the registered services any user who has provided false data, without prejudice to other actions that may be required by law. Likewise, the user must be duly authorized to provide data from third parties. Only with the consent of future hotel guests can the user enter their names and surnames in the Room Distribution section. Such information, which will allow the chosen Hotel to provide a better service to its guests, is optional, therefore, its consignment by the user, implies, under their sole responsibility, the assumption of the duty to inform those of the content of our Policy of Privacy prior to offering personal information.

Data processing in navigation

In accordance with the obligation set forth in art. 22.2 of Law 34/2002, of July 11, on services of the information society and electronic commerce, you are informed that the company uses cookies. A cookie is a piece of text information that websites transfer to the hard drive of the computers that connect to them. We use session cookies to identify the user and maintain their identification status. Session cookies are automatically deleted from the hard drive when the session ends. We also use cookies to collect anonymous and joint statistics that allow us to analyze the way in which users use our website, in order to improve it. Only the following information about visitors to our website is obtained and kept:

It will allow us to obtain the following information:

Although the information obtained is, in principle, totally anonymous, according to Report 327/2003 of the Spanish Agency for Data Protection, users are informed that the aforementioned data will be incorporated into a personal data file of the company for the purposes detailed above, the user being able to exercise their rights of access, rectification, cancellation and opposition as indicated below.

We also use the Google Adwords remarketing tool. This tool allows you to publish on the Google Adwords content network (more details about the Google content network here:, advertisements based on previous visits by users to our Web. To do this, some of the pages on our website include a code called "remarketing tag". These tags allow you to read and configure your browser's cookies in order to determine the specific type of advertisement that will be shown to the user, based on elements related to their visit to our website, such as the chosen navigation circuit, for example. the specific pages visited or the actions that have been carried out on them. The remarketing lists thus created are stored in a database on Google's servers, where all the cookie IDs associated with each list or category of interests are stored. The information obtained only allows the identification of a specific browser, and Google cannot identify the specific user solely with this information (more information about the Remarketing tool at the following link:

Regarding the company , this information can only be associated with a specific user in the event that said user is identified on the web, for example because the user has completed a reservation process. In this case, the data thus obtained will be communicated to the company for the purposes of commercial prospecting and segmentation of web users to design commercial campaigns according to the interests shown during navigation, incorporating the data into a file of the aforementioned entity. for the stated purposes. To oppose the aforementioned treatment and communication, the user has the possibility of disabling cookies, as indicated below:

The user has the option of not receiving cookies or of being informed about their setting by configuring their browser for this purpose. However, if you disable cookies, you may not be able to use all the features of the website. Regarding remarketing cookies, the user can disable the use of Google cookies by visiting the Google advertising disabling page. You can also disable DoubleClick cookies by visiting the DoubleClick opt-out page. To disable the use of third-party cookies, users can also visit the disabling page of the NAI Network Advertising Initiative, Network Advertising Initiative (in English). At any time the user may exercise their rights of access, rectification, cancellation and opposition as indicated below.

File for advertising purposes

If the user wants to receive information about promotions from the company, they can authorize the transfer of their data for this purpose simply by accepting these Booking Conditions. If, on the other hand, you do not wish to receive information in this regard, you must expressly click the exclusion box. Only when there is consent for this, the personal data necessary for communication will be transferred to Paraty Hoteles SL and will serve to keep you informed, either by email or by any other means, of news, products and services related to the company and Paraty SL From this moment you are informed that, if you have stated that your will is so, your personal data will be incorporated into a file with personal data for which the company is responsible, the user being able to access, cancel, rectify their data or Object to its treatment in writing addressed to the company as indicated below.


The rights of access, rectification, cancellation and opposition may be exercised by writing accompanied by a copy of your ID addressed to the person responsible for the corresponding file at the address indicated below:

- Paraty Hoteles SL | Calle Jaen 9 | Galia 212 Building, Office 11 | CP 29004 (Malaga)

- Compañía Hotelera Cartagena Plaza | CIF 800.116.562-9 | Bocagrande, Carrera 1 6-154 Cartagena de Indias (Colombia)

Responsibility of the hotel

Access to the page does not imply in any case the existence of a commercial relationship between the user and the company . The portal only provides information about vacant hotel places at the time of requesting the aforementioned information, so if you make the reservation on-line, you are contracting directly with the hotel and not with the portal. The printed version of the reservation made serves as a locator when you go to the hotel.

The reservation of hotel nights on this website implies the adhesion and acceptance by the client of each and every one of the general conditions set out here.

By accepting the following clauses, you declare and accept:


• The published prices are without VAT included. According to Law 2068 of December 31, 2020, which modifies the General Tourism Law of Colombia, we have eliminated the 19% VAT on accommodation and the 8% consumption tax during the period corresponding to the year 2021.
• The price includes: Price per night depending on the type of room and board selected, with the exception of hotels where the inclusion of other services is specifically indicated.
• The price does not include: Any unspecified service as well as extras such as transfers, tips, phone calls, laundry services, minibar, parking, etc ...
• Time of entry (check-in) and departure (check-out): As a general rule and unless expressly agreed otherwise with the establishment, the rooms may be used from 3 pm on the day of arrival and must be free at 12 noon on the day of departure.
• Early check in service (Entry before the established time) Starting at 8:00 am and subject to availability. It will have an additional cost according to the type of plan chosen.
• Late check out service (departure outside the established time) available until 5:00 pm. It will have an additional cost according to the type of plan chosen.
• If you booked a breakfast plan, you will have the following services included: -Accommodation -Buffet breakfast 6:30 am - 10:00 am -Unlimited Wi-Fi internet in the room and social areas. -Free local calls. Access to public areas such as gym, lobby bar.
• Cancellations or changes will be subject to the collection of the penalty that applies to the type of rate or promotion that you have purchased, the cancellation policies will be described in the comments field.
• Cancellations or changes made after arrival (check-in) will be subject to the charge of 100% of the amount paid.
• Exemption from VAT to foreigners: Colombian Law grants a tax benefit to save 19% of VAT, as long as the following conditions are met: Foreigners or non-resident Colombians, with a stay of less than 183 continuous or discontinuous days in Colombia, whose seal entry to the country is as a tourist (PIP-5, TP-11 or PTP-5) and has purchased a tourist package. DECREE 834 OF 2013 TITLE II IMMIGRATION CONTROL, SURVEILLANCE AND VERIFICATION CHAPTER 1 PERMIT OF ENTRY PERMANENCE.
• All reimbursement requests will be made within 60 days after leaving the hotel (check out). At the discretion of the Andes Plaza Hotel, refunds could be given due to force majeure circumstances.
• The availability of accommodation in the same hotel for additional nights or clients is subject to availability and is not guaranteed. The price must be consulted directly at the hotel.
• Your credit card will be charged the total cost of accommodation and additional services at the time of purchase. Prices and room availability are not guaranteed until full payment is received.
• Payment receipt: Reservations made on a plan with Breakfast Included do not include VAT, the VAT value listed on the payment receipt is the value corresponding to the accommodation tax (VAT 19%) that you pay directly at the hotel.
• The hotel will charge as adults all people whose age is equal to or greater than 12 years.
• The availability of accommodation in the same hotel for additional clients is subject to availability and is not guaranteed.
• Your credit card will be charged the total cost of accommodation and additional services at the time of purchase. Prices and room availability are not guaranteed until full payment is received.
• For reservations, the hotel considers children to be minors whose age is 5 to 11 years old, at the time of registration (check in), children in the range of these ages apply the rate established for children.
• For reservations, the hotel considers infants those minors whose age is 0 to 4 years old, at the time of registration (check in), children in the range of these ages will be free.

Passports and visas

All travelers, without exception (children included), must carry their corresponding personal and family documentation, be it their passport or ID, according to current legislation. It will be on their behalf when the trips require it to obtain visas, passports, vaccination certificates, etc. Minors under 18 years of age must carry a written permission signed by their parents or guardians, in anticipation that it may be requested by any authority. If the granting of visas is rejected by any authority, for particular reasons of the user, or their entry into the country is denied due to lack of the requirements that are demanded, or by default in the required documentation, or for not being a bearer of the In itself, the hotel declines all responsibility for events of this nature, with the consumer being responsible for any expenses that may arise, applying in these circumstances the conditions and rules established for the event of a no-show.

Place to Pay

Any person who makes a purchase on the site, acting freely and voluntarily, authorizes Compañía Hotelera Cartagena Plaza , through the service provider EGM Ingeniería Sin Fronteras SAS and / or Place to Pay to consult and request information on credit, financial, commercial and service behavior to third parties, even in countries of the same nature to the CIFIN SA information center, generating a query footprint.

Shipping conditions

As interested in communicating with HOTEL ANDES PLAZA, I give authorization to use my personal data for the purpose of:
1) Establish contact in order to respond to concerns, complaints or suggestions.
2) Publicize information about products, services and offers.
3) Evaluate the quality of the services and products offered.
4) Invite to trainings, courses, seminars or any type of event held by HOTEL ANDES PLAZA.
5) Carry out market studies and analysis.
6) Transfer and transmit personal data to third parties with commercial links with HOTEL ANDES PLAZA.
7) As well as to initiate any type of communication so that HOTEL ANDES PLAZA fulfills its corporate purpose and the development of its functions as a company. HOTEL ANDES PLAZA within the framework of Law 1581 of 2012, Decree 1377 of 2013, as well as the other concordant regulations, reminds you that as the owner of the information provided, you have the right to know, update and rectify your personal data, and In appropriate cases, to delete them or revoke the authorization given for their treatment. Address: For the purposes of this privacy notice, HOTEL ANDES PLAZA, indicates as its address the one located at Avenida 15 Calle 100, Sector Chicó norte., Telephone +57 (1) 314 8180 Email address: